Our Working Process
at Spondy Tales
At Spondy Tales, every interaction is carefully crafted to deliver trust, care, and comfort. Whether it's a doctor consultation or a caretaker visit, our step-by-step process ensures your pet gets the best attention — right at your doorstep.
Veterinary Team Workflow
1. Daily Scheduling & Case Briefing
Our doctors begin the day by logging into the Spondy Tales app to review appointments, pet types, and special cases through a virtual briefing system — ensuring they’re prepared before the first consultation.
2. Virtual Vet Consultations
Using our secure in-app video system, doctors diagnose pets based on symptoms, visuals, and owner inputs. A digital prescription is issued immediately. If needed, a home visit is recommended.
3. Home Visit Care
Doctors follow an optimized route to reach clients on time. Equipped with a medical kit and ID badge, they treat pets with care in a familiar home environment — reducing anxiety for both pets and parents.
4. Real-Time Sync & Emergency Support
Each visit is logged live in the system. Emergencies are escalated quickly with instant access to a doctor support team for fast response and follow-ups.
5. Daily Report & Weekly Feedback
At the end of the day, each doctor submits a summary of all cases. Feedback meetings help enhance service quality and share insights for pet wellness improvements.
Pet Caretaker Workflow
1. Start of Day Briefing & Route Planning
Caretakers begin their day by logging in, checking location-wise schedules, and attending a morning call that covers hygiene guidelines, pet preferences, and special instructions.
2. Pre-Visit Sanitization & Kit Prep
Grooming kits are collected from the depot and thoroughly sanitized. A checklist is followed to make sure all required tools are ready and safe.
3. Personalized At-Home Services
From bathing and drying to ear cleaning, feeding, and nail trimming — every pet is handled with compassion. Trust-building is a key part of our caretaker's approach.
4. Post-Service Cleanup & Feedback
After service, caretakers clean the area and upload before/after photos (if required). Clients can instantly give feedback, helping us improve continuously.
5. Daily Wrap-Up & Equipment Sanitization
At day’s end, leftover materials are returned, kits are sanitized, and service records are uploaded. This maintains our hygiene standards and ensures readiness for the next day.
